Frequently Asked Questions

Where do we meet for the tour? Our main meeting location is at our office inside the lobby level of the Hilton Whistler Resort, in the middle of Art Gallery Row. If meeting there please be no later than 15 minutes prior to your tour. We also offer pick ups from many major Whistler Village hotels, upon request.

 

What time do we meet for our tour? If you are getting picked up at the Hilton Office, please arrive no later than 15 minutes prior to your tour time. If you are being picked up from the Four Seasons or Chateau Fairmont, your pick up time will be 15 minutes prior to your tour time inside that lobby. If you are being picked up from Nita Lake Lodge or Legends in Creekside, your pick up time will be your designated tour time. If you are driving yourself to our base facility, please arrive for your tour time.

 

Are we able to drive ourselves to your base facility? Yes! If you would prefer to drive yourselves to our ATV Base Facility please just let us know at the time of your booking. It is easily accessed 15 minutes south of Whistler in the Callaghan Valley. Click here for a map to our Brandywine Base Facility.

 

What’s included in our tour? All tours include transportation to and from Whistler Village to our base facility in the Brandywine Valley (10-15 minutes south of the Village), helmets, boots, clothing and goggles if required, fuel, machine rental and your guide for the tour – gratuity for your guide not included.

 

What should I wear on the tour? We recommend dressing appropriate for the weather. Meaning a t-shirt if it’s warm and hoodie if it’s colder. A windbreaker, sunglasses and your camera are also a good idea. Closed-toed shoes are mandatory.

 

What riding gear is provided? We provide you with DOT approved helmets, and if required, goggles, gloves, and boots. If you need any additional gear – such as rain gear – we have a variety of sizes for you to use at no extra charge.

 

Can we bring our cameras and GoPros? Of course! Cameras and GoPros are encouraged to help you capture the beautiful Brandywine Valley and surrounding Whistler back-country. Just make sure you have a secure place to store them (trails get dusty!). Some of our helmets do have GoPro mounts on them already. If you get a good shot, don’t forget to tag #WhistlerATV on your social media or @WhistlerATV on Facebook/Twitter and @whistlerATV on Instagram.

 

Do we have to wear a helmet? Yes. Everyone who is riding on an ATV or Side by Side with us must wear a helmet. No helmet, no riding – no exceptions.

 

How old do you have to be to drive? All drivers must have a valid driver’s license. Unfortunately not a learner’s permit. Participants under the age of 19 must also be accompanied by an adult.

 

Do we still go if it’s raining? We run our tours rain or shine and have full rain gear available for everyone on tour.

 

Can you ride if you’re pregnant? Unfortunately due to safety regulations at Whistler ATV we do not permit pregnant women to ride as a driver or passenger on an ATV or Side by Side.

 

Can we ride if we’ve been drinking? Under no circumstance is any person suspected of intoxication permitted to participate as a driver or passenger in any tour. Persons denied participation due to intoxication will not receive a refund.

 

Other health issues? Adventure sport activities are not recommended for individuals who suffer back or neck pain, heart or respiratory distress or those who are still healing from previous injuries. Consult your physician prior to participation.

 

Release of Liability and Waiver Form. It is mandatory for all tour participants to sign a Release of Liability and Waiver form. Any participant under the age of 19 must be accompanied by an adult that can sign on their behalf.

 

What does the collision coverage include? All drivers are required to pay a mandatory collision coverage of $20 per tour. This covers accidental damage to the machine. Group bookings and 3+ hour tours may require an open credit card damage deposit.

 

What is your cancellation policy? We require at least 24 hours notice prior to your tour for any changes or cancellations. Tours cancelled, modified, or booked within 24 hours of departure are liable for the full price of the original booking. Whistler ATV reserves the right to reschedule or cancel any tour due to inclement weather, unforeseeable hazards or insufficient bookings. Full refunds will be made or alternate dates will be offered in these unlikely events.

 

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