Frequently Asked Questions

How old do you have to be to drive? We ask that all drivers have a valid driver’s license. Not a learners permit. Any participant under the age of 19 must be accompanied by an adult.
What gear is provided? We provide you with helmets, goggles, gloves and if you require any additional gear – such as rain gear – we have it in all sizes.
What should I wear on the tour? We recommend dressing appropriate for the weather. As in t-shirt if its warm and hoodie if its colder. A windbreaker, sunglasses, and your camera are also a good idea. Closed-toed shoes are mandatory.
Do you go if it’s raining? We run our tours rain or shine and have full rain gear available for everyone on tour.
Where do we meet for the tour? Whistler ATV has an office inside the Hilton Whistler Resort, on the lobby level Art Gallery Row. We also do pickups from most major Whistler Village hotels upon request.
Are we able to drive ourselves to your Base? Yes. If you would prefer to drive yourselves to our ATV Base in the Brandywine Valley then please just let us know at the time of your booking. A map to our base can be found here.
What time do we meet for our tours? If you are getting picked up at the Hilton Office, please arrive 15-20 minutes prior to your tour time. If you are being picked up from the Four Seasons or Chateau Fairmont, your pick up time will be 15mins prior to your tour time inside that lobby. If you are being picked up from Nita Lake Lodge or Legends in Creekside, your pick up time will be at your designated tour time. If you are driving yourself to our base, please arrive for your tour time.
What’s included in our tour? All tours include transportation to and from Whistler village to our base in the Brandywine Valley (10-15min), helmets, boots, clothing and goggles if required, fuel, machine rental and your guide for the tour – gratuity for your guide not included.
Can we bring our cameras and GoPros? Of course! Cameras and GoPros are encouraged to help you capture the beautiful Brandywine Valley and surround Whistler backcountry. Just make sure you have a secure place to store them (trails get dusty!) – some of our helmets do have GoPro mounts on them already. All we ask is that you tag your adventures with us at #WhistlerATV or on Facebook/Twitter with @WhistlerATVLtd – Instagram @Blackcombsnow
Do we have to wear a helmet? Definitely. Everyone who is going on an ATV or Side by Side must wear a helmet. No helmet, no riding, no exceptions.
What is your cancellation policy? Tours are not refundable within 24 hours of tour departure. Groups of 10 or more require 72 hour notification of cancellation. Group cancellations without 72 hours’ notice will be non-refundable. Whistler ATV reserves the right to cancel tours due to inclement weather, unforeseeable hazards, insufficient bookings or events beyond our control. Full refunds will be made of alternate dates will be offered in these unlikely events.
What is your collision coverage? All drivers are required to pay a mandatory $20 collision coverage. Groups and advanced tours require a credit card damage deposit. All tours are subject to applicable taxes.
Release of Liability and Waiver Form. It is mandatory for all tour participants to sign a Release of Liability and Waiver form. Any participant under the age of 19 must be accompanied by an adult that can sign on their behalf.
Can you ride if you’re pregnant? Unfortunately due to safety regulations at Whistler ATV we do not permit pregnant women to ride as a driver or passenger on an ATV or Side by Side.
Other Health Issues? Adventure sport activities are not recommended for individuals who suffer back or neck pain, heart or respiratory distress or those who are still healing from previous injuries. Consult your physician prior to participation.
Can we ride if we’ve been drinking? Under no circumstance is any person suspected of intoxication beyond the legal driving limit in British Columbia permitted to participate as a driver or passenger in any tour. Persons denied participation will not receive a refund.